Shipping and Returns
Thank you for choosing CLB LUXE and supporting our Australian business. We truly appreciate every order and take great care in preparing and packaging your products.
Order Processing
We aim to process and dispatch all orders within 1–2 business days, excluding weekends and public holidays.
During peak periods, promotional events and public holidays, processing and delivery times may be slightly longer. We appreciate your patience during these times.
Orders within Australia
All Australian orders are dispatched using Australia Post.
Standard and Express Shipping options are available, with applicable shipping rates displayed at checkout.
Once your order has been dispatched, you will receive tracking information via email so you can follow the progress of your delivery.
Please note that estimated delivery timeframes are provided as a guide and may be affected by circumstances outside of our control.
International Orders
CLB LUXE proudly ships worldwide with Australia Post.
International shipping rates are calculated based on your delivery location, the weight of your order and the shipping service selected.
International delivery times vary depending on the destination and may also be affected by customs processing and local delivery services. Tracking information will be provided via email.
Custom Taxes and Duties (On Select International Orders Only)
International orders may be subject to customs duties, import taxes, VAT or other fees imposed by the destination country.
Unless otherwise stated at checkout, these charges are not included in your purchase price or shipping costs and are the responsibility of the recipient.
As customs requirements vary between countries, CLB LUXE is unable to predict whether additional charges will apply or the amount that may be payable. We recommend contacting your local customs authority if you require further information before placing your order.
Incorrect Shipping Address & Returned Parcels
Please ensure that all shipping information is correct before completing your purchase.
If an order is returned to CLB LUXE due to an incorrect or incomplete address provided at checkout, failure to collect the parcel, or other circumstances attributable to the recipient, additional shipping charges may apply if the order needs to be resent.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible. While we will do our best to assist, we cannot guarantee that changes can be made once an order has been processed or dispatched.
Returns & Change Of Mind
Due to the personal and hygienic nature CLB LUXE beauty, skincare and wellness products, we are unable to accept change of mind returns due to hygiene reasons.
If you have any further enquiries regarding shipping, please contact us at clbluxe@hotmail.com
